Privacy Policy

Last updated: December 2024

1. Information We Collect

1.1 Personal Information

We may collect the following types of personal information:

• Account Information: Name, email address, username, and password when you create an account
• Profile Information: Educational background, grade level, subjects of interest, and academic goals
• Contact Information: Email address, phone number, and mailing address for communication purposes
• Payment Information: Billing address and payment method details (processed securely through third-party payment processors)

1.2 Academic Data

We collect educational data to provide personalized learning experiences:

• Test scores, quiz results, and performance metrics
• Study progress, time spent on different topics, and learning patterns
• Subject preferences and areas of difficulty
• Assignment submissions and feedback responses

1.3 Technical Information

We automatically collect certain technical information:

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, time spent, features used)
• Cookies and similar tracking technologies
• Log files and error reports

2. How We Use Your Information

2.1 Educational Services

• Provide personalized learning experiences and recommendations
• Track academic progress and generate performance reports
• Create and deliver educational content tailored to your needs
• Facilitate communication between students, teachers, and parents

2.2 Platform Operations

• Maintain and improve our platform functionality
• Process payments and manage subscriptions
• Provide customer support and respond to inquiries
• Ensure platform security and prevent fraud

2.3 Communication

• Send important updates about your account or our services
• Provide educational tips, study reminders, and motivational content
• Share information about new features and educational resources
• Respond to your questions and provide support

3. Information Sharing and Disclosure

3.1 Educational Partners

We may share information with:

• Teachers and Tutors: Academic progress and performance data to facilitate personalized instruction
• Parents/Guardians: For students under 18, we may share progress reports and educational insights
• Educational Institutions: With consent, we may share relevant academic data with schools or educational programs

3.2 Service Providers

We work with trusted third-party service providers who help us:

• Process payments securely
• Host and maintain our platform
• Provide analytics and performance monitoring
• Deliver customer support services

3.3 Legal Requirements

We may disclose information when required by law or to:

• Comply with legal obligations or court orders
• Protect our rights, property, or safety
• Prevent fraud or illegal activities
• Respond to government requests

4. Data Security

We implement comprehensive security measures to protect your information:

• Encryption: All data is encrypted in transit and at rest using industry-standard protocols
• Access Controls: Strict access controls limit who can view and modify your personal information
• Regular Audits: We conduct regular security assessments and vulnerability testing
• Secure Infrastructure: Our platform is hosted on secure, monitored servers
• Staff Training: All employees receive privacy and security training

5. Your Rights and Choices

5.1 Access and Control

You have the right to:

• Access and review your personal information
• Update or correct inaccurate information
• Delete your account and associated data
• Export your data in a portable format

5.2 Communication Preferences

You can control how we communicate with you:

• Opt out of promotional emails while maintaining essential service communications
• Adjust notification settings for study reminders and progress updates
• Choose your preferred communication methods

5.3 Cookie Management

You can manage cookies through your browser settings, though this may affect platform functionality.

6. Children's Privacy

• We obtain parental consent before collecting personal information from children under 13
• Parents can review, modify, or delete their child's information
• We limit data collection to what's necessary for educational purposes
• We never sell or share children's personal information with third parties for marketing purposes

7. Data Retention

We retain your information for as long as necessary to:

• Provide our educational services
• Maintain academic records and progress tracking
• Comply with legal obligations
• Resolve disputes and enforce our agreements

When you delete your account, we will delete or anonymize your personal information within 30 days, except where retention is required by law.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with applicable privacy laws.

9. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by:

• Posting the updated policy on our website
• Sending email notifications to registered users
• Displaying prominent notices on our platform

10. Contact Information

11. Compliance

This Privacy Policy complies with:

• General Data Protection Regulation (GDPR)
• Children's Online Privacy Protection Act (COPPA)
• Family Educational Rights and Privacy Act (FERPA)
• UK Data Protection Act 2018
• Other applicable privacy laws and regulations